Case Study — Multi-Family & HOA
Multi-Family Turn / Punchlist + Repairs
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Overview
A property management team needed unit turns completed in a repeatable sequence, combining punchlist closure, minor repairs, and final readiness checks before new resident move-in windows.
Problem / Goals
- Turn windows were tight and often overlapped across units.
- Punchlist items were split across multiple vendors with inconsistent handoff.
- Site team needed clear readiness status before leasing handoff.
- Need one coordination flow for repair approvals and completion tracking.
Scope Included + Exclusions
Scope Included
- Punchlist correction for drywall, paint touch-up, and fixture alignment.
- Minor plumbing and electrical repairs by appropriate licensed trades when required.
- Hardware, trim, and unit-ready handyman corrections.
- Final turnover cleaning and visual quality check.
Exclusions
- Major structural work or full renovation scope.
- Utility-side corrections controlled by external providers.
- Work outside approved turn unit list unless added by written change order.
Work Window (hours/days)
Work was planned in rolling weekday blocks with same-day status updates, and targeted after-hours access when occupied common areas required quiet windows.
Technical Approach (step-by-step)
- Perform entry walkthrough and define unit-specific punchlist with property manager.
- Group tasks by trade and sequence to reduce rework.
- Complete repairs, then run quality check against punchlist line items.
- Escalate non-standard findings for written approval before proceeding.
- Finish with turnover clean and final walkthrough signoff.
Safety / Compliance (COI, permits if applicable)
- COI records maintained for participating partner scopes.
- Licensed work scheduled with permit handling when required by jurisdiction.
- Site safety expectations documented before unit entry.
Deliverables + Acceptance Criteria (photos, checklist, walkthrough signoff)
- Unit-level checklist completed and marked by line item.
- Photo documentation for key repairs and final condition.
- Walkthrough signoff confirming turn-readiness with site representative.
Change Orders (written approval)
Any scope discovered outside the approved punchlist was priced and logged as a change order, then completed only after written approval by the authorized property contact.
Closeout Pack (photos + checklist + signoff)
Closeout included unit photos, completed checklist records, and final signoff notes so leasing and operations teams could release units with clear documentation.