1) Pick the right contract model
Seasonal: predictable monthly cost for the entire winter; great for budgeting multi-site portfolios. Per-event: pay only when it snows; can be cheaper in mild seasons but spikes during heavy storms.
2) Define trigger depths & service levels
Set activation at 1–2 inches for lots and lower for sidewalks/ADA paths. Clarify plow times, curb-to-curb expectations, and whether stacking or hauling is included after major events.
3) Sidewalks, ramps & liability
Sidewalks and entrances cause most slips. Include manual shoveling, ramp clearance, handrail checks, and application of a concrete-safe de-icer. Keep ADA routes open at all times.
4) De-icing & surface protection
- Concrete: prefer calcium chloride or magnesium products over rock salt.
- Asphalt: rock salt is fine; pre-treat before forecasted events to reduce bond.
- Pets/landscaping: use plant- and paw-friendly blends near entrances and beds.
5) Storm communication plan
Publish a simple playbook: who approves hauling, who receives ETAs/photos, and where to stage salt. Provide a 24/7 contact and send a turnover email each morning with actions & next steps.
6) Post-storm inspection & re-freeze
Schedule a night-check for re-freeze areas (drains, north-facing walks). Touch up thin glaze and re-open catch basins if slush is blocking them.